Last Updated: 11/17/2025
All cleaning appointments are confirmed via phone call, email, or text message. We recommend booking appointments at least 48 hours in advance to ensure availability. Once confirmed, your appointment is reserved for your specified date and time.
We understand that schedules change. If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. You may cancel or reschedule by phone at (941) 334-5691 or by email at manosta@mygracecleaningllc.com.
Cancellations made with less than 24 hours' notice may be subject to a late cancellation fee. This fee helps compensate for the reserved time slot and scheduling adjustments. The specific fee amount will be communicated when you book your service and may vary based on the service type.
If we arrive at your property for a scheduled appointment and cannot gain access (and were not notified in advance), this is considered a no-show. No-shows may be charged the full service fee or a substantial cancellation fee. Please ensure we have accurate access information and notify us immediately if you cannot be present as planned.
We are happy to work with you to reschedule appointments when possible. Rescheduling requests made with at least 24 hours' notice will not incur any fees. We will do our best to accommodate your preferred new date and time based on availability.
In the event of severe weather or emergencies that prevent us from safely providing service, we will contact you to reschedule at no charge. Similarly, if you experience an emergency that requires cancellation, please contact us as soon as possible and we will work with you.
If you are not satisfied with any aspect of our cleaning service, please contact us within 24 hours of the completed service. We want to make things right and may offer a re-clean of specific areas, a partial credit toward future service, or another appropriate resolution at our discretion. We evaluate refund requests on a case-by-case basis and aim to be fair and reasonable.
For recurring cleaning services (weekly, bi-weekly, or monthly), you may cancel your recurring schedule at any time with at least one week's notice. Individual appointments within a recurring schedule are still subject to the 24-hour cancellation notice policy.
Payment is due on the day of service. We will confirm accepted payment methods when scheduling your appointment. Refunds, if approved, will be processed using the original payment method within 5-10 business days.
If you have questions about this Cancellation & Refund Policy or need to cancel or reschedule, please contact:
MY GRACE CLEANING LLC
Phone: (941) 334-5691
Email: manosta@mygracecleaningllc.com